Terms and conditions

This contractual document will govern the contracting of services through the website www.mdurance.com, owned by MDURANCE SOLUTIONS SL, hereinafter PROVIDER.

Acceptance of this document implies that the USER:

  • You’ve read, you understand and you’re agree with this text.
  • He is a person with sufficient capacity to contract.
  • Assume all obligations set forth herein.

These conditions will have an indefinite validity period and will be applicable to all purchases made through the PROVIDER’s website.

The PROVIDER informs that the mdurance company is responsible and knows the current legislation of the countries to which it offers the services, and reserves the right to unilaterally modify the conditions, without this affecting the goods or promotions that were previously acquired to modification.

Identity of the contracting parties

On the one hand, the supplier of the goods or services contracted by the USER is MDURANCE SOLUTIONS SL, with registered office C / Periodista Rafael Gago Palomo, num 7, local 2B, – 18014 GRANADA (Granada), NIF B19635275 and with a telephone service to the client / USER 958203777.

And on the other, the USER, registered on the website through a username and password or not registered buying with the option without registration, which has full responsibility for use and custody, and is responsible for the veracity of the personal data provided to the LENDER.

Object of the contract

The purpose of this contract is to regulate the contractual relationship of sale born between the PROVIDER and the USER at the moment in which the latter accepts the corresponding box during the online contracting process.

The contractual relationship of sale entails the delivery, in exchange for a certain price and publicly exposed through the website, of a specific service.

Hiring procedure

The USER, in order to access the services offered by the PROVIDER, must register through the website by creating a user account. Therefore, the USER must freely and voluntarily provide the personal data that will be required, which will be treated in accordance with the provisions of Regulation (EU) 2016/679, of April 27 (GDPR), and the Law Organic 3/2018, of December 5 (LOPDGDD), detailed in the Legal Notice and the Privacy Policy of this website.

The USER will select a username and password, committing to make diligent use of them and not to make them available to third parties, as well as to notify the PROVIDER of the loss or theft of them or the possible access by an unauthorized third party. , so that it proceeds to immediate blocking.

The USER will be able to make the purchase without registering, in this way they will not have a username and password, but a user account will be generated related to the data we request and the purchases made.

Once the user account has been created, it is reported that in accordance with what is required by article 27 of Law 34/2002, on Services of the Information Society and Electronic Commerce (LSSICE), the contracting procedure will follow the following steps:

  1. General contracting clauses.
  2. Sending orders.
  3. Right of withdrawal. Cancellation of Orders. Return and refund.
  4. Claims.
  5. Force Majeure.
  6. Competition.
  7. Generalities of the offer.
  8. Price and validity period of the offer.
  9. Form of payment, expenses and discounts.
  10. Purchasing process.
  11. Applicable law and jurisdiction.


Unless specifically stipulated in writing, placing an order with the PROVIDER will imply acceptance by the USER of these legal conditions. No stipulation made by the USER may differ from those of the PROVIDER if it has not been expressly accepted in advance and in writing by the PROVIDER.


The PROVIDER will not send any proof of order until it has verified that the payment has been made.

As the order does not entail the physical delivery of any product, because training services are sold, the PROVIDER will send the USER by email the documentation of the training acquired.


El USUARIO tiene los mismos derechos y plazos para proceder a realizar la devolución, tanto en modo en línea como fuera de línea.

The USER has the same rights and terms to proceed with the return, both online and offline.

The USER has a period of fourteen calendar days, counted from the purchase date, for the return or cancellation of the same (article 71 of Law 3/2014, of March 27), provided that the acquired training.

To cancel the order you must send an email to info@mdurance.es, indicating:
– Buyer’s name, including email and contact telephone number.
– Order number
– Order date

Once the data has been verified by the PROVIDER, provided that the period indicated above is met, the amount paid will be returned within a period of no more than 15 business days from the date of payment.


Any claim that the USER deems appropriate will be addressed as soon as possible, and can be made at the following contact addresses:

Postal: MDURANCE SOLUTIONS SL, C / Periodista Rafael Gago Palomo, num 7, local 2B, – 18014 GRANADA (Granada)
Phone: 958203777
Mail: info@mdurance.es

Online Dispute Resolution

In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online conflicts between the USER and the PROVIDER, without the need to resort to the courts of justice, through the intervention of a third, called the Dispute Resolution Body, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement, finally being able to suggest and / or impose a solution to the conflict.

Link to the ODR platform: http://ec.europa.eu/consumers/odr/


The parties will not incur liability for any fault due to a major cause. Compliance with the obligation will be delayed until the cessation of force majeure.


The USER may not assign, transfer or transmit the rights, responsibilities and obligations contracted in the sale.

If any stipulation of these conditions is considered null or impossible to fulfill, the validity, legality and fulfillment of the rest will not be affected in any way, nor will they be modified in any way.

The USER declares to have read, know and accept these General Conditions in their entirety.


All sales made by the PROVIDER will be understood to be subject to these General Conditions.

No modification, alteration or agreement contrary to the Commercial Proposal of MDURANCE SOLUTIONS SL or to what is stipulated herein, will have effect, unless an express agreement in writing signed by the PROVIDER, in this case, these particular agreements will prevail.

Given the continuous technical advances and improvements of the services, the PROVIDER reserves the right to modify its specifications regarding the information provided in its advertising, until it affects the value of the services offered. These modifications will also be valid in the event that, for any reason, the possibility of supplying the services offered is affected.


The prices indicated for each service include Value Added Tax (VAT) or other taxes that may be applicable. These prices, unless expressly stated otherwise, do not include shipping, handling, wrapping, shipping insurance or any other additional services and annexes to the service purchased.

The prices applicable to each service are those published on the website and will be expressed in the EURO currency. The USER assumes that the economic valuation of some of the services may vary in real time.

Before making the purchase you can check all the details of the budget online: services, quantities, price, availability, expenses, discounts, taxes and the total of the purchase. Prices can change daily as long as the order is not placed.